FetchTech — Return & Refund Policy

Last updated: 06.21.2026

Overview If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving your order, subject to the conditions below.

Eligibility for Return

• Items must be in new, unused condition, with original tags and the original packing slip included.
• Monogrammed, personalized, and special-order items are not eligible for return.
• Items damaged through normal wear and tear are not eligible for return.
• Christmas-related products (decorations, holiday-themed clothing and home items) are non-refundable and exchange-only, and only if the item arrived damaged.
• Clearance items are non-refundable. Exchange only if the item arrived damaged, and you must notify us within 3 days of delivery.

How to Start a Return (RMA Process)

1. Contact us at support @ fetchtechhelp@gmail.com with your order number and reason for return to request a Return Merchandise Authorization (RMA).
2. Once your RMA is approved, you will have 7 business days to ship the item back to the return address we provide. Because items ship from multiple supplier warehouses, the correct return address depends on which supplier fulfilled your order — we'll confirm this when your RMA is approved.
3. Items not received at the designated return address within 7 business days of RMA approval may not be eligible for a refund or exchange.

Return Shipping We do not provide return shipping labels for standard returns or exchanges. The customer is responsible for return shipping costs in all cases except when we shipped the wrong item, in which case we will provide a prepaid return label.

Damaged or Incorrect Items

• If you receive a damaged item, notify us within 2 days of delivery to be eligible for an exchange. We do not provide refunds on damaged items — exchange only.
• If you received the wrong item, we will provide a prepaid return label and ship the correct item once the error is confirmed.

Order Cancellations We understand not everyone is online or able to manage their order through the website at all times. If you need to cancel an order:

• Contact us at support@fetchtechhelp@gmail.com as soon as possible.
• Orders can only be cancelled if they have not yet been processed or shipped by the supplier.
• If you are unable to reach us before your order ships, our standard return policy will apply once the item is delivered.
• If someone is assisting you with managing your order on your behalf (such as a family member or caregiver), please have your order number ready when contacting us, as we may need to verify the request.

Lost Packages — Domestic (Continental US Only)

• If a package is lost in transit, please contact help@fetchtechhelp@gmail.com
• If the courier's tracking shows the package as "delivered," we consider it successfully delivered, and no reshipment will be processed.
• To file a claim on a lost package, you must provide a case number along with the courier staff/agent's name and number within 2 business days of the delivery date shown by the courier.
• We do not guarantee the outcome of any claim, but we will make a good-faith effort to file one with the supporting evidence provided.
• We may require a copy of a photo ID showing the recipient at the shipping address, and potentially a second form of ID, to verify identity before filing a claim.
• As of February 2022, USPS and UPS no longer accept claims once tracking shows a package as delivered. In this situation, customers may file a police report and use it to file a claim with their home insurance instead.

Clothing & Measurements Measurements listed on a product page may differ slightly from the actual item due to variations in measuring methods. Returns due to sizing are accepted at the customer's expense for return shipping.

Shipping Area We currently ship only within the continental United States. We do not ship to Hawaii, Alaska, or Puerto Rico at this time.

Address Accuracy Please verify your shipping address carefully before placing your order. If a courier leaves a pickup notice and the recipient does not collect the package within the given time period, resulting in the package being returned to sender, we are not responsible for any refund or reshipment — collection within the courier's timeframe is the recipient's responsibility.

Contact Us

• FetchTech
• Email: fetchtechhelp@gmail.com
• Website: fetchtech.shop